How can we help you?
Getting Started
How long does it take to set up SelfX?
Most restaurants are fully set up within 24-48 hours. Our onboarding team will guide you through the process.
Can I use my existing menu?
Yes! We can import your existing menu from Zomato, Swiggy, or provide a template for you to upload.
Do I need special internet connection?
A standard broadband connection is sufficient, but we recommend a dedicated line for the kiosk for best performance.
Hardware
What is included with the SelfX kiosk?
The standard package includes a 27-inch touch display, built-in thermal printer, POS terminal, and mounting stand.
What happens if the printer runs out of paper?
The system will alert you when paper is low. It uses standard 80mm thermal rolls available at any office supply store.
Is the screen scratch-resistant?
Yes, all our kiosks feature industrial-grade scratch-resistant and shatter-proof glass designed for high-traffic environments.
Software
Can I update prices instantly?
Yes, changes made in your admin dashboard reflect on the kiosk and POS instantly.
Does the software support multiple languages?
Yes, you can configure the kiosk to support multiple languages for your customers.
Can I run promotional offers?
Absolutely! You can set up happy hours, buy-one-get-one offers, and combo discounts easily.
Payments
What payment methods are supported?
We support UPI, Credit/Debit cards, Apple Pay, Google Pay, and Cash (at the counter).
How are refunds handled?
Refunds can be initiated directly from your admin dashboard and usually reflect in the customer's account within 3-5 business days.
Are there any hidden transaction fees?
No, you only pay the standard payment gateway charges. We do not take any commission on your sales.
Integrations
Does it integrate with Zomato and Swiggy?
Yes, you can manage all your online orders from Zomato and Swiggy directly within the SelfX POS.
Can I connect my accounting software?
We integrate with popular accounting software like Tally, Zoho Books, and QuickBooks.
Do you provide an API?
Yes, Enterprise customers get full API access for custom integrations.
Account & Security
How secure is my data?
All data is encrypted in transit and at rest. We use AWS servers with strict access controls.
Can I set different access levels for staff?
Yes, you can create roles (e.g., Manager, Cashier, Kitchen Staff) with specific permissions.
What if I forget my password?
You can easily reset your password from the login screen using your registered email or phone number.