Refund & Return Policy

At SELFX (A Product of SIRIXO Software Technologies Pvt. Ltd.), we strive to deliver enterprise-grade self-service kiosks, cloud POS software, and hospitality automation systems of the highest quality. This Refund and Return Policy governs all purchases of SelfX hardware, SaaS software licenses, and professional implementation services.

By ordering hardware or subscribing to SelfX cloud software, you agree to the conditions outlined below. Our goal is to ensure complete transparency regarding returns, cancellations, hardware warranty replacements, and billing adjustments.

We want you to be completely satisfied with your SelfX physical equipment (including 21.5" Standing Kiosks, 15.6" Countertop Kiosks, Dual-Screen POS Terminals, and Handheld Captain POS units).

• 30-Day Return Window: You may initiate a return for unopened or undamaged standard hardware units within 30 calendar days from the official delivery date.
• Condition Requirement: Returned equipment must be in original condition, in original packaging with all included power supplies, cables, mounting brackets, and manuals.
• Restocking Fee: A standard 15% restocking fee applies to open-box hardware returns to cover inspection, testing, and factory repackaging costs.
• Return Freight: The customer is responsible for insured return shipping freight unless the return is due to a documented factory defect or fulfillment error by SelfX.

All SelfX hardware products include a 1-Year Manufacturer Warranty covering component failures, touch sensors, motherboards, power supplies, and integrated thermal printers under normal operating conditions.

SelfX Cloud POS, KDS modules, AI Phone Ordering, and Mobile Apps operate on monthly and annual SaaS recurring billing cycles.

• Monthly Subscriptions: You may cancel your monthly subscription at any time via the Cloud Admin Dashboard. Cancellation takes effect at the conclusion of the current prepaid billing month. No partial refunds are issued for unused days within an active monthly cycle.
• Annual Subscriptions: If you cancel an annual upfront plan within the first 14 days of initial activation, you are eligible for a 100% refund. After 14 days, annual plans are non-refundable, but access remains active through the end of the 12-month paid term.
• Offline Data Grace Period: Following cancellation, you retain a 30-day grace period to export all your menu records, customer CRM data, sales receipts, and accounting history in CSV/Excel formats.

Professional onboarding fees, menu digitization services, onsite network wiring, and staff training sessions are fully refundable if cancelled at least 48 hours prior to the scheduled implementation date. Once onsite deployment or custom software integration work has commenced, implementation service fees are non-refundable.

Once a returned hardware unit is received at our Hyderabad logistics hub and passes inspection, your refund will be processed immediately:

• Credit / Debit Card: 5 to 7 business days depending on your issuing bank.
• UPI & Net Banking: 2 to 4 business days.
• International Wire / Bank Transfer: 7 to 10 business days.

If you wish to initiate a return, request warranty support, or discuss a billing inquiry, please reach out to our dedicated operations team: