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WhatsApp Ordering

Ordering. Just a Message Away.

Let customers browse menus, customize meals, and complete checkouts directly inside WhatsApp. Elevate retention with AI chat loyalty.

Conversational Commerce Flow
No App Download Required
Direct POS Order Ingestion
WhatsApp Ordering
Trusted by the Best
IISc
TTD
SBI
Canara Bank
Ramoji Film City
GITAM University
Christ University
Parkview Restaurant
Pista House
EKAM
IISc
TTD
SBI
Canara Bank
Ramoji Film City
GITAM University
Christ University
Parkview Restaurant
Pista House
EKAM
Ordering Friction

The customer acquisition drop-offs of standalone apps

App Install Problems

Customers hesitate to download storage-heavy applications just to place a simple quick-service takeaway or delivery order.

Too Many Abandoned Carts

Complex login forms, registration layouts, and password setups lead to high checkout drop-offs on mobile web menus.

No Way to Reconnect

Once guests buy, restaurants have no low-cost, high-open-rate channel to push menus, promotions, or weekly specials.

The customer acquisition drop-offs of standalone apps
The Chat Flow

Conversational food ordering in 4 steps

1

Say 'Hi' to Order

Customers scan a QR code or click a link on your Instagram to open a WhatsApp chat with your restaurant.

2

Browse Visual Menu

The guest opens an interactive, mouth-watering digital catalog of your food directly inside the chat window.

3

Secure Checkout

The chatbot builds the cart and generates a secure one-click checkout link for Apple Pay, UPI, or cards.

4

Live Prep Updates

The POS routes the ticket to the kitchen, and WhatsApp automatically texts the customer when their food is ready.

Core Capabilities

Features Of Selfx Whatsapp Ordering

Chat-First Ordering

Guests browse menus, customize dishes, and place orders without ever leaving WhatsApp.

AI Chatbot Assistant

Automated AI chatbot answers questions about dietary restrictions, store hours, and delivery zones.

Interactive Catalog

Displays dynamic food categories, add-ons, and beautiful dish photography right in the chat.

One-Click Checkout

Generates secure checkout links supporting credit cards, Apple Pay, Google Pay, and UPI.

Live Status Broadcasts

Sends automated text updates when food is cooking, packaged, or out for courier delivery.

One-Word Re-ordering

Guests can instantly repeat their favorite Friday night order by simply typing 'reorder' in the chat.

Live POS Sync

Menu options, pricing, and 'sold-out' items sync directly from your central POS database in real-time.

Broadcast Campaigns

Send seasonal coupons, happy hour alerts, and weekend specials directly to customers with 98% open rates.

Verified Business Impact

Unlock massive customer re-orders

+0%

Customer Re-orders

0%

Message Open Rates

0

App Downloads Needed

-0%

Phone Staff Strain

Deployments

Powering chat sales across restaurant sectors

Food Truck
Bakery & Confectioneries
Barbecue-BBQ Restaurant
Bistro Shop
Briyani Shop
Burger & Sandwich Shop
Sweet Shop
Tea House
Franchise Management
Food Truck
Bakery & Confectioneries
Barbecue-BBQ Restaurant
Bistro Shop
Briyani Shop
Burger & Sandwich Shop
Sweet Shop
Tea House
Franchise Management
Food Truck
Bakery & Confectioneries
Barbecue-BBQ Restaurant
Bistro Shop
Briyani Shop
Burger & Sandwich Shop
Sweet Shop
Tea House
Franchise Management
Food Truck
Bakery & Confectioneries
Barbecue-BBQ Restaurant
Bistro Shop
Briyani Shop
Burger & Sandwich Shop
Sweet Shop
Tea House
Franchise Management
Ice Cream Shop
Juice Shop
Lounge Bar
Multi-Chain Operations
Fine Dining
Quick Serve Restaurant
Supermarket & Retail
Pizzeria
Retail Outlet
Ice Cream Shop
Juice Shop
Lounge Bar
Multi-Chain Operations
Fine Dining
Quick Serve Restaurant
Supermarket & Retail
Pizzeria
Retail Outlet
Ice Cream Shop
Juice Shop
Lounge Bar
Multi-Chain Operations
Fine Dining
Quick Serve Restaurant
Supermarket & Retail
Pizzeria
Retail Outlet
Ice Cream Shop
Juice Shop
Lounge Bar
Multi-Chain Operations
Fine Dining
Quick Serve Restaurant
Supermarket & Retail
Pizzeria
Retail Outlet

Explore More Ecosystem Solutions Offered By SelfX

Get to know the extensive range of systems aimed at streamlining your business operations!

POS System

Enjoy seamless operations at your workplace with a tailored POS solution!

  • Intuitive UI
  • Consistent and Dependable
  • Optimised Operations
LEARN MORE

Mobile App

Engage your customers anytime, anywhere with a custom-branded ordering app.

  • Push Notifications
  • Loyalty Integration
  • Fast Checkout
LEARN MORE

Online Ordering

A powerful web ordering portal to increase your direct digital sales.

  • Zero Commissions
  • Custom Domain
  • Menu Syncing
LEARN MORE

Smart Vending Machine

Automated 24/7 self-service dispensing for food, snacks, and drinks.

  • 24/7 Automated Sales
  • Instant UPI & Card Pay
  • Live Stock Monitoring
LEARN MORE

Self Order Terminal

Slash queues and boost average order values with smart kiosks.

  • AI Upselling
  • Easy Customisation
  • Multiple Payments
LEARN MORE

Kitchen Display System

Manage orders effortlessly with durable equipment for busy kitchens.

  • Durable Equipment
  • Waterproof Solutions
  • Centralized System
LEARN MORE

Menu Display

Vibrant digital menus that grab attention and drive more sales.

  • Dynamic Pricing
  • Rich Media Support
  • Instant Updates
LEARN MORE

Order Display Board

Keep customers informed on their order status in real-time.

  • Audio Alerts
  • Clear Visuals
  • Reduce Anxiety
LEARN MORE

AI Phone Ordering

Never miss a phone order with our conversational AI voice bot.

  • 24/7 Availability
  • No Hold Times
  • Direct POS Sync
LEARN MORE

Captain App

Empower your waitstaff with a handheld ordering and payment device.

  • Tableside Ordering
  • Split Checks
  • Instant Kitchen Firing
LEARN MORE
Chat Analytics

Track your conversational sales.

Monitor active chat sessions, conversion rates, re-order volumes, and campaign ROI directly from your restaurant dashboard.

Messages SentSee how many chats are active.
Fast RepliesCheck how quick the bot answers.
Orders MadeTrack sales from WhatsApp directly.
Saved ChatsFind out how many users come back.

What Food Business Owners Say

Hear from restaurant owners, café managers, and food entrepreneurs who've grown their businesses with SelfX. From smoother order management to higher profits, see how SelfX is making a real difference for them.

"

Switching to SELFX POS Cloud transformed our multi-state operation. We went from manual end-of-day spreadsheets to 100% automated, live cloud reporting across 45 locations. I cannot express how pleased I am with the service I received.

"

Selvakumar

Online Marketing Manager, Hotel Mangalam Groups

WhatsApp Ordering FAQs

No, customers only need standard WhatsApp. They click a link on your social media or scan a QR code to start ordering instantly.
Yes. The catalog allows customers to choose modifiers (e.g. 'Add Bacon', 'Extra Spicy') and type allergy notes, which flow directly into the kitchen.
The checkout link supports major credit cards, Apple Pay, Google Pay, and localized bank transfer wallets like UPI.
Yes. When the kitchen bumps the ticket or the driver dispatches, WhatsApp sends automated messages like 'Your food is ready for pickup!'
Yes, you can broadcast menu changes, happy hour discounts, or holiday specials directly to users who have opted in.
Yes. If a guest asks a complex question, the system flags the chat and notifies your manager to take over the conversation on the dashboard.
Orders ingest directly into your central SELFX POS, auto-routing prep tickets to kitchen displays and printers without manual steps.
Absolutely. Conversations are secured via WhatsApp's API infrastructure. Payment checkouts are hosted on secure, PCI-compliant portals.

Launch chat-based ordering.

Engage diners where they already spend their time. Deploy SELFX WhatsApp Ordering to drive re-orders today.

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