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WhatsApp Ordering

Ordering. Just a Message Away.

Let customers browse menus, customize meals, and complete checkouts directly inside WhatsApp. Elevate retention with AI chat loyalty.

Conversational Commerce Flow
No App Download Required
Direct POS Order Ingestion
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The Burger Joint
bot • online

Welcome to The Burger Joint! 🍔
What would you like to order today?

I want to order a Smash Burger and Fries! 🤤
14:02

Great choice! 😋 Here is your cart:

1x Smash Burger (₹250)
1x Truffle Fries (₹180)
Total: ₹430
Type a message...
Ordering Friction

The customer acquisition drop-offs of standalone apps

App Install Resistance

Customers hesitate to download storage-heavy applications just to place a simple quick-service takeaway or delivery order.

High Cart Abandonment

Complex login forms, registration layouts, and password setups lead to high checkout drop-offs on mobile web menus.

No Re-engagement Channel

Once guests buy, restaurants have no low-cost, high-open-rate channel to push menus, promotions, or weekly specials.

The customer acquisition drop-offs of standalone apps
The Chat Flow

Conversational commerce in 4 simple steps

1

Initiate Chat Session

Customer clicks your website order link or scans a table QR code, opening a WhatsApp chat session automatically.

2

Browse Visual Menu

The guest clicks to open the interactive, visual digital catalog directly inside the WhatsApp conversation window.

3

Secure Checkout Link

The chatbot compiles the cart and generates a secure one-click checkout link confirming transaction details.

4

Instant Status Broadcast

The POS routes the ticket to the kitchen, and WhatsApp broadcasts live status alerts back to the customer's phone.

Core Capabilities

Designed for high-speed chat interactions

Chat-First Ordering

Guests browse menus, customize items, and place checkout carts without leaving WhatsApp.

AI Chatbot Assistant

Automated chatbot answers FAQs, handles ingredient exclusions, and updates customer records.

Interactive Visual Catalog

Displays dynamic product categories, custom items, and visual dish portfolios within the chat.

One-Click Checkout

Generates secure checkout page links supporting credit cards, Apple Pay, and Google Pay.

Live Status Broadcasts

Sends automated text updates when orders are cooking, packaged, or out for courier delivery.

One-Click Re-ordering

Guests can instantly repeat their past order by typing a single keyword command (e.g. 'reorder') in the chat.

POS Sync Matrix

WhatsApp menu options, pricing tiers, and out-of-stock items sync with your central POS database in real-time.

Loyalty Broadcast Campaigns

Broadcast seasonal coupons, discount codes, and surveys directly to guest numbers with high-open rates.

Verified Business Impact

Unlock massive customer re-orders

+0%

Customer Re-orders

0%+

Message Open Rates

0

App Downloads Needed

-0%

Call Center Load

Deployments

Powering chat sales across restaurant sectors

Busy Neighborhood Cafes

Busy Neighborhood Cafes

QSR Takeaway Joints

QSR Takeaway Joints

Office Food Service

Office Food Service

Explore More Ecosystem Solutions Offered By SelfX

Get to know the extensive range of systems aimed at streamlining your business operations!

POS System

Enjoy seamless operations at your workplace with a tailored POS solution!

  • Intuitive UI
  • Consistent and Dependable
  • Optimised Operations
LEARN MORE

Mobile App

Engage your customers anytime, anywhere with a custom-branded ordering app.

  • Push Notifications
  • Loyalty Integration
  • Fast Checkout
LEARN MORE

Online Ordering

A powerful web ordering portal to increase your direct digital sales.

  • Zero Commissions
  • Custom Domain
  • Menu Syncing
LEARN MORE

Food Lockers

Automate pickups and offer secure, contactless food retrieval.

  • QR Code Unlock
  • Temperature Control
  • No Wait Times
LEARN MORE

Self Order Terminal

Slash queues and boost average order values with smart kiosks.

  • AI Upselling
  • Easy Customisation
  • Multiple Payments
LEARN MORE

Kitchen Display System

Manage orders effortlessly with durable equipment for busy kitchens.

  • Durable Equipment
  • Waterproof Solutions
  • Centralized System
LEARN MORE

Menu Display

Vibrant digital menus that grab attention and drive more sales.

  • Dynamic Pricing
  • Rich Media Support
  • Instant Updates
LEARN MORE

Order Display Board

Keep customers informed on their order status in real-time.

  • Audio Alerts
  • Clear Visuals
  • Reduce Anxiety
LEARN MORE

AI Phone Ordering

Never miss a phone order with our conversational AI voice bot.

  • 24/7 Availability
  • No Hold Times
  • Direct POS Sync
LEARN MORE

Captain App

Empower your waitstaff with a handheld ordering and payment device.

  • Tableside Ordering
  • Split Checks
  • Instant Kitchen Firing
LEARN MORE
Chat Analytics

Oversight of chat conversions.

Monitor active chat sessions, conversion rates, re-order volumes, and average message response speeds from your portal.

Real-time trackingMonitor performance and pinpoint bottlenecks instantly.
Automated reportsGet daily and weekly insights straight to your inbox.
Granular insightsAnalyze throughput, volumes, and prep delays.
Data decisionsOptimize operations based on actionable historical data.

What Food Business Owners Say

Hear from restaurant owners, café managers, and food entrepreneurs who've grown their businesses with SelfX. From smoother order management to higher profits, see how SelfX is making a real difference for them.

"

Switching to SELFX POS Cloud transformed our multi-state operation. We went from manual end-of-day spreadsheets to 100% automated, live cloud reporting across 45 locations. I cannot express how pleased I am with the service I received.

"

Selvakumar

Online Marketing Manager, Hotel Mangalam Groups

WhatsApp Ordering FAQs

No, customers only need standard WhatsApp installed on their phone. They click a link or scan a QR code to start ordering.
Yes. The catalog allows customers to choose modifiers (e.g. 'Add Bacon', 'Extra Spicy') and type allergy notes, which flow directly into the kitchen.
The checkout link supports major credit cards, debit cards, Apple Pay, Google Pay, and localized bank transfer wallets.
Yes. When the kitchen bumps the ticket or the driver dispatches, WhatsApp sends automated messages like 'Your order is ready for pickup!'
Yes, you can broadcast menu changes, happy hour discounts, or holiday specials directly to users who have opted in.
Yes. If a guest asks a question the bot cannot resolve, the system flags the chat and notifies your staff to take over the conversation.
Orders ingest directly into your central POS Cloud Software, auto-routing prep tickets to KDS screens and printers without manual steps.
Absolutely. Conversations are secured via WhatsApp's API infrastructure. Payment checkouts are hosted on secure, PCI-compliant portals.

Launch chat-based ordering.

Engage customers where they already spend their time. Deploy SELFX WhatsApp Ordering to drive re-orders and sales.

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